Deleting your data

Last updated 29 July 2026

You can have your QUENIFI account and its data deleted at any time. This page also serves as the data deletion instructions for accounts created through Facebook or Google sign-in.

How to ask

1. Email [email protected] from the address on the account.
2. Put Delete my account in the subject.
3. If you signed in with Facebook or Google, say so, so we can match the account correctly.

We will confirm and complete the deletion within 30 days.

What is removed

• Your account: email, name and password hash.
• Your licence records, including unit names and locations you entered.
• Any transfer history involving your account.

What this means for your machines

Deleting your account releases the licences held in it. Units running on those licences will stop being able to verify and will lock at their next check-in. If your machines are still in service, transfer the licences to another account before asking for deletion.

Nothing about your WiFi customers is deleted here, because none of it was ever sent to us — those records live only on your own machine.

Removing the Facebook connection only

To disconnect QUENIFI from Facebook without deleting your account, go to Facebook Settings & Privacy → Settings → Apps and Websites and remove QUENIFI Portal. Your QUENIFI account and licences stay as they are; you would then sign in with your email address instead.

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